FAQ - Frequently Asked Questions
ORDERS, RETURNS & EXCHANGES:
1) I made an order, received a purchase confirmation, but didn’t get any shipping tracking number for my order. How do I get my shipping tracking number?
Our items are made to order and carefully hand made by our talented studio craftsmen. They come to you fresh and brand new. As a result. please allow 5 to 10 days of production time before we ship your order over to you. Once this completes, we will send you a tracking number for your order.
If you haven’t received your tracking number after 5 to 10 days, please email email@example.com.
2) My order is incorrect. What do I do?
Please contact us right away at firstname.lastname@example.org and let us know. We will issue you an RA (Return Authorization Number) and a paid shipping label at no charge to return the incorrect item to us for replacement.
3) My order came damaged. What do I do?
Please contact us right away at email@example.com and let us know. We will issue you an RA (Return Authorization Number) and a paid shipping label at no charge to return the damaged item for us for replacement.
4) I’m not satisfied with the item(s) I purchased. How do I get a refund or replacement?
If you are unhappy with your purchase, we can only refund you for the cost of the goods sold via online store credit plus any applicable taxes. The costs to your return shipping will not be included. Please provide us with your shipment’s tracking number. We will issue your online store credit once we receive your shipment. We are unable to perform a full refund as all our jewelry are made to order, and therefore all materials are precious and limited.
1) How do I use discount codes?
Discount codes can be entered on checkout of which then you will receive the appropriate discount and your cost/fees adjusted.
Discounts do not apply on the following items:
- Most new release items and collections
- Discounted bundles
- Gift cards
- Express checkout
JEWELRY CARE, REPAIRS & CUSTOMIZATIONS:
1) How do I care for my Ben-Amun jewelry?
To keep your jewelry clean and in pristine condition so you may enjoy it for many years to come, please store in a dust free environment or container, like a soft pouch or jewelry box. Keep it away from dust, moisture, and always clean with a lint free soft cloth. More details available here.
2) A piece of my jewelry broke off or got scratched, do you provide repair services?
We provide repair services to all our customers to ensure their jewelry lasts a long time, and it becomes a vintage piece they can continue to wear and appreciate. Repair services are available for a small fee depending on the level of damage. We would need to first assess if restoration by our craftsmen is possible, and then we will send you a repair quote. Additionally, you will be required to pay for all shipping charges including both to send your item for repair and for us to ship it back to you. If in need of repair, please send clear image(s) of the problem and a details of your issue to firstname.lastname@example.org.
3) The size for an item will not be suitable to me. Is it possible to request a size customization?
In most cases, we can customize jewelry to fit your specification. For example, adjustments to length of necklaces and bracelets, or changing a post earring to a clip-on, etc. We are able to provide limited customization services as all our jewelry is hand made by our talented artisans in our NYC studio. Additional charges and fees will apply for customization and production time will vary as a result. Not all jewelry can be customized. Customization subject to approval. Before making your order online, please send us an email first inquiring about your customization needs to email@example.com.
SALES, MARKETING & COLLABORATIVE OPPORTUNITIES:
1) I am an Influencer and would like to collaborate with your brand. Who do I contact?
For any marketing and social media collaborations and marketing opportunities, please send email to firstname.lastname@example.org. We would love to hear from you.
2) Do you have any affiliate marketing programs where I as an Influencer can gain benefits?
We are currently considering affiliate marketing programs giving Influencers the opportunity to earn commission from sales completed through their unique online checkout code they can share with their community.