All Ben-Amun jewelry is made-to-order in our New York City Design Studio. Please allow 7-14 business days for production before ship date as all of our items are handcrafted by our designer and his team.
We offer FREE GROUND SHIPPING on orders $300 or more within the U.S. Due to Covid-19 disruptions and safety concerns, we are closed Fridays. Shipping and production will continue on the next business day.
USA: Standard Ground Shipping / 3-5 Days
Cost: $15.00 USD
USA: Two Day Shipping / 2 Days
Cost: $30.00 USD
International / 5-7 Days
Cost: $60.00 USD
Note: Cost does NOT include customs taxes and duties. Includes handling fee.[Track Parcel]
All of our items are handmade and our designer and his team work for up to 12 business days on one piece to ensure the highest quality and customer satisfaction possible.
Since all our jewelry is carefully hand made and made to order, we cannot allow refunds. Instead, we will issue online store credit equal to the value of the returned item(s). In order to receive this online store credit, please send us the item(s) back within 10 days from the day your order is shipped. Only the amount of the goods will be credited including any applicable taxes.
Additionally, you are required to cover the cost of return shipping and any duties and taxes if applicable for international orders. We will fully cover the cost of return shipping only if your order is incorrect or damaged. Please email us if you wish to switch your order(s) for online store credit at firstname.lastname@example.org.
Incorrect or Damaged Orders
We hand pack all our shipments securely to insure a safe delivery. If you receive a shipment that is incorrect or is damaged, please contact us immediately in order to receive an RA (Return Authorization) number which you will need to include in your return package. You can then send the product back to us wrapped in its original packaging and we will be happy to replace the damaged or incorrect item at our expense. We will gladly replace the item(s) and cover the full costs of shipping. Please email us at email@example.com if you received an incorrect or damaged order.